BJ's BLOG 07/23/10 "My Message For The Haters"
All this week I have been posting videos about the comments we have received regarding the new sound of the show, mainly the fact that we play music. I have been up late every night all this week answering all of the Facebook, Twitter, and email messages in regards to the new format change. My goal has always been to provide the best customer service to my listeners as I can and that why I felt the need to stay up past my normal bed time to respond to everyone but I have to tell you I’ve never been so frustrated in my life!
I would have to say that a good number of Facebookers and loyal fans are cool but there are a few that aren’t. I don’t mind being criticized on my pages but I’m not going to put up with people who advertise other shows on my wall. McDonalds would not let someone put a sign in their store promoting another fast food restaurant so why should I stand for these posts on my business website?
Here’s an idea, if you hate me and the show so much, why not instead of going on a campaign against me (which only promotes me even more), you just stop listening? What does all this rioting do for you? Does it bring you more money or get you a job because I have to tell you, if you do succeed and I do get fired, they aren’t going to give you my job. If they throw me out of here, they would just bring someone else in and you would still be a miserable human being because you are never happy with anything.
I know there are loyal listeners out there, but how loyal are you if you threaten to go somewhere else? How is that supposed to make me feel like you have my back? I also tried to explain it last night and to give the new show a chance, but I still get the negative feedback.
People have to understand that if we don’t get ratings, then this show will not be on. How do we get our ratings? By serving our people! How do we serve our people? By putting out surveys and our survey came back and told us that many of you do want to listen to music every now and then. The reality is you are getting our show for free, but there is a price for free and this is what has to happen.
For all you super haters you can just tune out, but for our real loyal fans, we are trying to adjust to this new format…thank you for your time and patience.