BJ'S BLOG 02/08/13 "Mitigated Apology"
Yesterday on the show, we talked about how there is an online campaign to try to get a woman who was fired, her job back.
Ex Applebee’s server Chelsea Welch was fired after posting a picture of a receipt from a customer who refused to tip her. On the receipt, customer Pastor Alios Bell wrote, “I give God 10%. why do you get 18?”
You can see the picture here: http://assets.nydailynews.com/polopoly_fs/1.1252625.1359675575!/img/httpImage/image.jpg_gen/derivatives/landscape_635/receipt1n-2-web.jpg
Chelsea posted a picture of the receipt on the website Reddit and when Pastor Bell heard about it, she contacted to Applebee’s to express frustration.
Applebee did confirm that Chelsea was let go and released a statement regarding the incident:
Our Guests’ personal information – including their meal check – is private, and neither Applebee’s nor its franchisees have a right to share this information publicly. We value our Guests’ trust above all else. Our franchisee has apologized to the Guest and has taken disciplinary action with the Team Member for violating their Guest’s right to privacy. This individual is no longer employed by the franchisee.
I heard the audio of the pastor and she sounds like such a cocky arrogant woman! I couldn’t believe she is a person of the cloth! She said in an interview that she had a lapse in judgment and that she apologizes for that but she also said, "I'm human. I did that." By saying “I’m human,” she is mitigated her so-called apology.
I hate mitigated apologies! Something I learned in therapy is when someone apologizes by saying, “I’m sorry, but…” it basically means they are not sorry and you shouldn’t be mad at them. To have a person of the cloth give a mitigated apologies for what was obviously a mistake on her part just discredits them. If I was that church, I would boot her out of her position.
Also, I want to point out that the waitress Chelsea Welch who put a photo of the receipt online should have been fired because that was a dumb move and very irresponsible on her part.
If you’re working in a restaurant, you have to expect people to be jerks. If you’re really good to people, they might leave you a good tip and it will even out those who tip poorly. To insure the best tip, don’t change the way you do your job, otherwise, don’t be a server! Its part of the game, on the flip side, if you’re amazing with your service, then someone might over tip you!
I hope both these people learned a lesson about what not to say and do.
Tags : People : Chelsea Welch