BJ'S BLOG 04/26/14 "Bad Masseuse"
Hello again, friends and fellow Rock-A-Holics! Today’s edition of Group Therapy is all about one woman’s quest to be rubbed the right way!
(Get your minds out of the gutters. We’re not talking about what you’re thinking about.)
Heather celebrated her birthday recently (Happy Birthday, Heather!) by treating herself to a two-hour massage at a fancy spa. What a perfect way to relax and forget your problems, right?
Heather says that her female masseuse went on and on about her personal problems, including detailed accounts of financial strains and her husband’s medical issues. Not surprisingly, Heather’s experience was depressing instead of relaxing. The whole massage was unpleasant and awkward, and Heather ultimately feels like her entire birthday was ruined.
Rather than make the situation worse, Heather opted to keep her complaints to herself, but she did leave a much lower tip than she would have otherwise.
Looking back on her experience, Heather is still annoyed. Was the woman trying to give her a sob story in the hope of getting a big tip? Or did she simply not understand the concept of keeping her problems to herself when she’s massaging a customer?
Heather wonders if she should complain to the spa management, and ask to have the cost of her massage refunded. She sincerely feels like this inconsiderate woman ruined her birthday.
This may come as a real shock to you folks, but I’m a little bit socially awkward.
When it comes to a situation like this, I have a hard time knowing how to react. I have had massages that I didn’t enjoy -- more than a few, in fact -- but I struggle when it comes to complaining about bad service. This extends from massage therapists, to waiters, to bank tellers. If someone is doing something for me in a service-based setting, I am always afraid of rocking the boat and coming off like a total jerk.
In the case of my bad massage experience, I eventually just switched to a new massage therapist; that should tell you something about how I handle these awkward encounters. Ultimately, I have to agree that the best solution for a problem like this would be for the customer to stop the massage as soon as it becomes annoying…but I’m still not sure I could do it.
Does Heather still have the right to request a refund, even though she didn’t try to correct the problem while it was happening? How would you handle the situation? Let’s hear your thoughts, Rock-A-Holics!